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FAQs

PRODUCT AVAILABILITY

How do I know if the products I am ordering are available?

My Party Boutique makes every effort to maintain accurate inventory levels so you have current and up to date information about product availability.  All products listed on the My Party Boutique website can be assumed to be in stock, unless the description “Out of Stock” is displayed against the product item.  Please don't hesitate to contact us if you have any questions about product availability. 

In the event there are insufficient quantities of the product item you are ordering, a message will appear at the top of the screen advising that the requested quantity is not available.  Backorders are not created for out of stock items. You are welcome to contact us to enquire of the expected timeframe for restocking or to arrange a pre-order.

In the rare situation of errors or inaccuracies in the stock levels that result in insufficient stock levels to fulfil your order in the expected delivery timeframes, we will notify you as soon as possible to discuss your options.  Options include, waiting for the product to be restocked or cancelling the order and receiving a refund or store credit. 

ORDERING

How do I know if My Party Boutique has received my order?

Upon placing your order with My Party Boutique you will receive a confirmation email with an order number and details of your order.  It is important that you check this order carefully to make sure you have ordered the correct products and you have given us the correct delivery address.  If you discover you have made an error in the products you have ordered, please contact us immediately so we can assist you in correcting your order before we dispatch it.  Any errors in your ordering discovered after the order has been dispatched will incur extra postage costs, both for returning unwanted products and in My Party Boutique resending the correct products.

How do I view information about my order and its status once it has been placed?

If you are a registered customer you can login to your account and view the status of your order as it is processed.  

PAYMENT

What form of payment method does My Party Boutique accept?

My Party Boutique accepts payment for orders via Bank Transfer, PayPal or Credit Card (Visa, Mastercard or American Express).  During checkout you will be asked to select your payment method.  Additionally, you will be given the opportunity to use any store credit or a gift card you may have with My Party Boutique.  Once a cleared payment for the order has been received by My Party Boutique, your order will be processed for dispatch.  See Delivery for more information.

1.      Bank Transfer

If you wish to pay by bank transfer please complete your order through our website first and then proceed to your online banking facility and transfer the payment to the following bank account:

Account Name:  My Party Boutique
Bank:  National Australia Bank
BSB: 085 756
Account Number:  15 553 5632
Reference Number:  Your Order Number

You must include your order number in the reference field of the bank transfer so we can match your payment to your order. 

2.      PayPal (with or without a PayPal account)

PayPal is a safe and secure method of payment and provides a number of payment types for your convenience including Visa, Mastercard and American Express.  PayPal does not share your financial information with My Party Boutique.  You are not required to have a PayPal account to complete the payment process.  Simply choose pay by credit or debit card.  For more information about PayPal or to create a PayPal account click here.  

Once you have confirmed your order on My Party Boutique’s website you will be redirected to PayPal’s secure website to complete the payment process.   Upon completing your payment, PayPal with issue you with a confirmation of your payment transaction.

3.      Credit Card

If you select to pay by credit card, you will have a choice to pay by Visa, Mastercard or American Express.  Credit Card payments are processed securely via Stripe merchant.

 

DISCOUNT CODES

How do I apply a discount code?

You can apply a discount code when you view your shopping cart or during the checkout process.

DELIVERY

How much does it cost to deliver my order?

My Party Boutique uses Australia Post to deliver your order to you and offers the following delivery methods and prices Australia wide:

  1. Regular Post $9.95
  2. Regular Post with signature required on delivery $12.95 
  3. Express Post  - a quote will be available at check out, based upon your delivery address and the cubic weight of your order.  If you require a signature on delivery, please contact us to arrange.

How long will it take for my order to arrive?

At My Party Boutique we don't want to keep you waiting for your party goodies, so we will generally dispatch your order the next business day after receiving cleared payment for your order (subject to product availability), but please allow up to 3 business days for dispatch.  If for unforseen circumstances this timeframe cannot be met you will be contacted as soon as possible to discuss.  You will receive a shipment confirmation email from My Party Boutique once your order has been dispatched.

The delivery timeframe once your order has been dispatched will depend upon the delivery method you have chosen at checkout and your location.  Note:  My Party Boutique is based in Adelaide, South Australia.  Refer to Australia Post’s domestic parcel delivery areas for estimates of delivery timeframes.

Will I be able to track my order once it has been dispatched?

As My Party Boutique uses Australia Post for the delivery of orders, a free email tracking service is available.  You will be provided with email updates from Australia Post about the progress of your delivery. Alternatively, you can visit  Australia Post Tracking and enter the tracking number you received in your shipment confirmation email.

What happens if I am not home when my order arrives?

If you are not home when your parcel is delivered, the delivery driver may look for a safe place to leave your parcel and place a card in your letter box advising so.  Alternatively, they will leave a card notifying you of which local Australia Post store you parcel will be available from for you to collect.

If you do not wish for Australia Post to leave your parcel in a safe place, please choose the "signaure required on delivery" postage option.

What happens if my parcel does not arrive in the expected timeframe?

In the rare circumstance that your order does not arrive within the maximum delivery timeframes (from when you have received the shipment confirmation email) as outlined by Australia Post’s domestic parcel delivery areas, please contact Australia Post in the first instance using your tracking number.  Alternatively, please contact us for assistance.

What happens if I accidently provided the wrong delivery address on my order?

If a parcel is returned to My Party Boutique due to the wrong delivery address being provided, My Party Boutique will make contact with you to ascertain the correct address and advise of the delivery costs to resend the order.  My Party Boutique will resend the order once payment for additional delivery costs has been received.

Does My Party Boutique deliver internationally?

My Party Boutique is based in Adelaide, South Australia and does not currently deliver orders internationally.

DAMAGED OR INCORRECT ORDERS

What do I do if my order arrives damaged or incorrect?

My Party Boutique takes extreme care in packing your order correctly and securely.  However, it is important that upon receiving your order you check your products carefully to make sure you have the correct items (keeping in mind smaller products may have been packed inside larger ones) and that no products are faulty or have been damaged in transit. 

In the event that there is an error in your order or if the products are faulty or have been damaged in transit, please submit a Return Request within 3 business days via your Account on our website.  Once you have logged into your account, select Completed Orders in the left hand menu, then click on Return Items for the relevant order.  Please complete all the details and make sure you include a description of the damage or the problem in the comments field so we can determine the best solution for you. If the products are damaged you will also be asked to email a photo of the damaged goods and packaging.  Upon receiving your Return Request we will get in touch with you and provide further insturctions.

It is important that you do not remove incorrect or damaged goods from their original packaging.  If items are not in their original packaging, My Party Boutique will not refund or replace the product.

We may ask you to return to us any incorrect or damaged items.  Any extra postage costs incurred to rectify the problem will by covered by My Party Boutique.  Please be sure to include your receipt for return postage with the returned products so the cost can be reimbursed to you.

If for some reason a suitable replacement cannot be sent, we will offer you a refund or store credit (to be used within 6 months).  Refunds and store credits will be processed within 7 days.

RETURNS & EXCHANGES

What happens if I am not happy with my product choices once I have received my order?

My Party Boutique strongly recommends you consider carefully your purchases when placing an order.  However, if for some reason you are not happy with the choice you made upon receiving the order please submit a Return Request within 3 business days via your Account on our website.  Once you have logged into your account, select Completed Orders in the left hand menu, then click on Return Items for the relevant order.  Please complete all the details and make sure you include a reason for the return or exchange in the comments field, so we can determine the best solution for you. Upon receiving your Return Request we will get in touch with you and provide further insturctions.

My Party Boutique will offer an exchange or store credit (to be used within 6 months) to the value of the returned goods.  However, associated shipping costs of your original order are not refundable. 

To be eligible for an exchange or store credit, goods must be returned within 14 days in a saleable condition (unused and undamaged) and in their original packaging, along with a copy of your order or invoice.  It is your responsibility to ensure that returned goods are packaged to prevent damage in transit.  It is recommended you insure and track your return package, as My Party Boutique will not be responsible for any product lost or damaged in transit.  Additional shipping costs to return unwanted products and to resend an exchange order will be payable by you.

Exchanges and store credits will be processed within 7 days of receiving the returned goods, subject to the goods being in the required condition and product availability.

PRIVACY & SECURITY

Is my personal information safe and secure?

My Party Boutique takes keeping your personal information safe and secure very seriously.  Please see our Privacy Policy for more information.  Additionally, our website has been created using the Bigcommerce e-commerce platform and is protected by a shared SSL (Secure Socket Layer) certificate.  All personal information will be secured and signed by the SSL certificate.  Whenever you navigate to a page on the My Party Boutique website that requires personal information you will see the lock icon next to “https” in the address bar to assure you your information is protected by an SSL certificate.

TERMS & CONDITIONS

It is important you are aware of and agree with My Party Boutique’s Terms and Conditions before using and purchasing from this website.

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